posted on Wednesday, January 04, 2006 11:53 AM
by
Knight_Reign
Getting in touch with the team
Folks are using Integration Services and seem to be having a lot of fun with it while building great solutions. That's great. It's a sign that we've hit the sweet spot. Occasionally, folks have problems, but the list of problems seems to be relatively finite, static and at this point well known. The knowledge for how to work around these snags is also fairly well known in the Integration Services community. Which brings me to the point of this post.
While the SSIS team loves to have customer touch. (We lead the entire SQL Server organization statistically) There are limits to the amount of time our little team can spend directly interacting with customers. Lately, we've been getting a lot of requests for conference calls and personal requests to "help write a package" or "solve a package issue" etc.
If it is a last resort, and you have a high priority problem that you really cannot find the answer to any other way, occasionally we're able to help out. Of course, we always want to hear about any bugs you find and/or ways to improve the product. But, directly contacting team members should not be your first avenue for finding solutions. Let me list some of the resources you can use to get exceptional support.
The forum is the place for feedback and support. Most of the Integration Services team visits this site at least once a week. I know some of us visit at least once a day.
http://forums.microsoft.com/MSDN/ShowForum.aspx?ForumID=80&SiteID=1
The following link is to the product feedback page where you can make suggestions for how to improve the product. Suggestions entered here go directly into our bug database.
This is the Integration Services team presence MSDN site where you'll find a wealth of resources updated regularly.
If you're tempted to send mail directly to one of the SSIS team, please make sure you've tried these resources first.
Chances are, you'll get a better reception and response going through one of these channels where there are a lot more people who stand ready to assist.
Thanks,
K